Return & Refund Policy

This Return & Refund Policy explains how returns and refunds work for purchases made through the Flair platform. By placing an order on Flair, you agree to this policy.

Who handles returns

Flair manages the after-sales process for orders placed through the platform, including return requests and refund processing. Partner stores are responsible for receiving eligible returned items at the store from which the order was fulfilled.

Return window

You may cancel/return your purchase within 30 days from the delivery date, without giving a reason, subject to the conditions below.

How to request a return

  1. Open the Flair mobile app.

  2. Submit a cancellation/return request for the relevant order.

  3. Follow the instructions shown in the app.

  4. Take the items to the partner store that fulfilled the original order for return verification.

The brand/store, as merchant of the products, authorizes Flair to receive the cancellation/return notice on its behalf.

Return conditions

Returned products must:

  • Be in a condition suitable for resale

  • Not have been used beyond what is necessary to check fit/condition

  • Include original tags/packaging where applicable

You are responsible for any loss of value if the products were handled beyond what is needed to inspect their condition, properties, and functionality. Return acceptance is subject to store verification of item condition and return period.

Refunds

If your return is accepted:

  • Flair will refund the payments received for the returned items

  • Refunds are issued no later than 14 days after the returned products have been received/accepted

  • Refunds are made using the same payment method used for the original purchase, unless otherwise agreed

You must return the products before receiving the refund, and in any case no later than 30 days after notifying Flair of the cancellation/return.

Non-returnable items

Some items may be excluded from return for hygiene, personalization, or legal reasons, or if they do not meet the return conditions above. If an item is non-returnable, this will be communicated during the return request process where applicable.

Contact

For questions about returns or refunds, contact: geral@flair-marketplace.com

Last updated: October 2026